Authenticity of reviews

In our online shop, we use the features and content of the Reviews.io service, particularly for collecting and displaying product reviews. If you place an order with us, you will receive an email after your goods have been delivered, in which you can review the products you received.

Note on the authenticity of reviews

Our review function is publicly accessible in the online shop. Reviews are checked as follows: Before publishing reviews of our products, we individually check whether they were submitted by a consumer who actually purchased the goods from us. They are only approved after 24 hours. Customers write the comments in their own words.

Reviews with the additional "Verified" label

Reviews.io sends review invitations via email a set period after an order has been shipped. If Reviews.io can automatically match a review to an order in our Shopify shop system, Reviews.io displays the additional "Verified" label. We do not have the option to manually apply the "Verified" label.

Reviews without the additional "Verified" label usually come from customers who ordered through our external crowdfunding campaigns and cannot be automatically matched by Reviews.io. We manually ensure the authenticity of these reviews by cross-checking the email addresses provided when placing the order and then when submitting the review.

Rating calculation

Ratings are calculated on the basis of 5 stars (excellent), 4 stars (good), 3 stars (satisfactory), 2 stars (adequate), 1 star (poor). The average rating is calculated based on all reviews.